Privacy Policy

Introduction

At MMAYU (operated by MAYAN ENTERPRISES), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mmayu.in or make a purchase from us.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through payment gateways)
• Account credentials (username and password)
• Order history and purchase preferences

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Clickstream data and browsing patterns

Information from Third Parties

We may receive information about you from third-party services such as payment processors, shipping partners, and analytics providers.

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Sending order confirmations, shipping updates, and delivery notifications
• Processing payments and preventing fraudulent transactions
• Personalizing your shopping experience and product recommendations
• Sending promotional emails and marketing communications (with your consent)
• Improving our website, products, and services
• Analyzing website usage and customer behavior
• Complying with legal obligations and resolving disputes
• Responding to your inquiries and feedback

Payment Information Security

We take the security of your payment information seriously. All payment transactions are processed through secure payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS).

We do not store your complete credit card or debit card information on our servers. Payment details are encrypted and transmitted directly to our payment service providers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality, including shopping cart and checkout processes
• Authentication Cookies: Keep you logged in to your account
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Track your browsing to show relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: Payment processors, shipping companies, and logistics partners to fulfill orders
• Business Partners: Marketing and analytics service providers (with your consent)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Fraud Prevention: To protect against fraudulent or illegal activity

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account information: Retained until you request deletion or close your account
• Order history: Retained for 7 years for tax and accounting purposes
• Marketing communications: Retained until you unsubscribe
• Website analytics: Typically retained for 26 months

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails using the link in our emails
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at [email protected]

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and updates
• Employee training on data protection
• Secure payment processing through PCI-compliant gateways

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

Third-Party Links and Services

Our website may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Embedded content from other websites (such as videos, images, or social media posts) may collect data about you, use cookies, and monitor your interaction with that content.

Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your preferences in your account settings
• Contacting us at [email protected]

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders and account.

International Data Transfers

Your information may be transferred to and processed in locations outside of India where our service providers operate. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Your Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.