Shipping Information

We are committed to delivering your order accurately, in good condition, and always on time. We process all orders within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Methods & Delivery Time

We offer the following shipping methods:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier delays.

Shipping Charges

Shipping charges are calculated based on the weight of your order and the shipping method selected. The exact shipping cost will be displayed at checkout before you complete your purchase.

Free Shipping: We offer free standard shipping on orders over a certain amount. The minimum order value for free shipping will be displayed on our website and may vary by region.

Order Processing

Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with tracking information.

Orders placed on weekends or holidays will be processed on the next business day. Please ensure your shipping address is correct as we cannot redirect packages once they have been shipped.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier's website. Please allow 24 hours for tracking information to become available.

Shipping Coverage

We currently ship across India. Shipping times vary by location and typically take 5-7 business days for standard shipping. Please ensure your shipping address is complete and accurate to avoid delivery delays.

Shipping Restrictions

We do not ship to P.O. boxes. We reserve the right to refuse shipment to any address at our discretion. Some products may have shipping restrictions based on destination. If your order contains restricted items, we will contact you to discuss alternative options.

Damaged or Lost Packages

If your package arrives damaged, please contact us immediately with photos of the damage. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

If your package is lost in transit, please contact us. We will file a claim with the carrier and work to resolve the issue as quickly as possible.

Our Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive refund and return policy to ensure your peace of mind.

Return Eligibility

You may return unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be:

• In its original sealed condition and packaging
• Completely unused with seal intact
• With all tags and labels attached
• Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

• Opened or used perfume and fragrance products
• Products with broken seals or tampered packaging
• Customized or personalized items

How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team with your order number and reason for return
2. We will provide you with a return authorization number and return shipping instructions
3. Pack the item securely in its original packaging
4. Include the return authorization number and a copy of your receipt
5. Ship the item to the address provided by our customer service team

Please note that you are responsible for return shipping costs unless the item is defective or we made an error in your order.

Refund Processing

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company's processing time.

If you paid by cash on delivery, we will process your refund via bank transfer. Please provide your bank account details when initiating the return.

Exchanges

If you need to exchange an unopened item for a different fragrance or product, please contact our customer service team. We will be happy to assist you with the exchange process.

Exchanges are subject to product availability and the item must be unopened with seal intact. If the item you want is not available, we will process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or full refund, including return shipping costs.

Please inspect your order upon receipt and contact us within 48 hours if you notice any damage or defects.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your bank or credit card company - it may take some time before your refund is officially posted
3. If you've done all of this and still have not received your refund, please contact us

Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use
• Items not in their original condition or with missing parts not due to our error
• Items returned more than 30 days after delivery